Return & Refund Policy

Last Updated: October 26, 2026

At BLW888, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Period

Customers may request a return within 7 days of receiving their order. Please contact our customer service team within this period to initiate a return.

2. Return Conditions

To help us process your return, please ensure that:

You provide your order number and details of the item you wish to return.
The item is returned in accordance with the return instructions provided by our customer service team.
The item is in its original condition, with original packaging and accessories where applicable.

These conditions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To request a return:

Include your order number and the reason for your return.

Wait for our team to provide return instructions before sending the item back.

Return the item using the instructions provided.

Please do not send items to an unconfirmed return address.

4. Return Shipping Costs

Return shipping costs will depend on the reason for the return and applicable law. If an item is defective, damaged, or incorrectly supplied, BLW888 will handle the matter in accordance with applicable consumer protection requirements.

Any return shipping charges that may apply will be communicated before the return is completed.

5. Refund Processing

Once we receive and inspect the returned item, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Any refund required by law will be handled within the applicable legal timeframe.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and, where helpful, photographs showing the issue.

We will review your request and explain the available resolution in accordance with applicable law.

7. Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible after an order has been dispatched. Your statutory cancellation rights, where applicable, remain unaffected.

8. Contact Us

For return or refund assistance, please contact us via WhatsApp: +1 314-359-4234 or +1 314-359-5662.

We appreciate your business and will do our best to assist you.

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